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  • How can I place my order?
    It's very simple. You just have to select the product you are interested in buying and click "Add to cart".
  • How does the cart work?
    The shopping cart is used to group all the products you are interested in buying, if you change your mind about a model you can edit it in your order. Once you're ready to checkout, simply click the "Checkout" button to complete your purchase.
  • How do I conclude my purchase?
    Easy, once you have selected "Buy now" or "Complete purchase", the screen will automatically open where you can enter your contact information, type of shipping and payment method. There is also a space to enter your discount code in the "Discount" box.
  • How do I get a discount code?
    The best way to receive discount codes is to join the pime.mx newsletter, I will keep you up to date with discount codes and exclusive offers. Occasionally, I also post discount codes on the home page of pime.mx or on social media.
  • How can I use my discount code?
    If you have a valid code, you can apply it in the "Checkout" section. Click on the "Enter a promo code" link. Enter the discount code and select "Apply".If the discount code you entered is valid, the discount will be immediately applied to the total amount of your order and the updated amount will be displayed.
  • Why doesn't my discount code work?
    Make sure that you have entered the promo code correctly, with no misspellings, and that the promo code has not expired. If the code was entered correctly and is still valid but was not applied to your order, the items in your bag may be excluded from the offer. Be sure to check the code-specific terms and conditions for more information.
  • Where I can get my order?
    You can receive it at the address you choose: home address, work, etc.
  • Can the country of delivery be different from the country of purchase?
    Sure, you can buy from anywhere, but we only ship to Mexico and the United States.
  • In what currency can I make my purchase?
    The default currency of the store is the Mexican peso MXN, but thanks to PayPal you can pay in any currency.
  • Do you keep my credit or debit card information?
    No, we only collect certain information from you, including your name, billing address, shipping address, and payment information. As well as, email address and telephone number to be able to make the shipment; Pime.shop does not have access to credit or debit card numbers. For more information consult our privacy policy.
  • How much is the shipping cost?
    In Mexico shipping is free with purchases over 799 pesos. For smaller purchases, national shipments have a cost of 99 MXN. For the United States, shipping costs 249 MXN plus 87.39 MXN Processing Fee. For more information consult our shipping policy.
  • What are the payment methods available?
    MercadoPago: Accept your payment with credit cards (VISA, MasterCard or American Express), with debit cards (CitiBanamex, BBVA Bancomer, BanCoppel, Banorte, HSBC, Santander, Inbursa, Banco Azteca), OXXO and other payment methods. payment. PayPal: Accept your payment by credit card (VISA, MasterCard or American Express), by debit card (CitiBanamex, BBVA Bancomer, BanCoppel, Banorte, HSBC, Santander, Inbursa, Banco Azteca), or if you prefer, with PayPal Account. Manual: It is the fastest and safest way to pay and receive your orders. Accept deposits and transfers from Santander and CitiBanamex without commissions involved.
  • How I can make sure I made my purchase?
    Once your order is complete, you will receive a confirmation email. If you do not receive it, contact me on WhatsApp.
  • How long does it take for a purchase to arrive?
    Arrival time normally varies between 2-4 business days, depending on which part of Mexico you are. For shipments to the United States, the package may take 5 to 7 business days to arrive. For more information consult our shipping policy. In the metropolitan area of Guadalajara, shipping takes one business day.
  • And how do I know exactly when it arrives?
    Once we send you the guide number, it means that your order has shipped and you can track it on the Redpack, Estafeta, UPS, FedEx, DHL or the local parcel company that is contracted; in Guadalajara the delivery service is provided by iVoy. On the company portals you will be able to see exactly where your package is on the journey.
  • Is there a refund?
    Sure, our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. For more information on returns, see our refund policy.
  • terms and Conditions
    This website is operated by pime.shop. Throughout the site, the terms “we”, “us” and “our” refer to pime.shop. pime.shop offers this website, including all information, tools and services available from this site to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you are participating in our "Service" and agreeing to be bound by the following terms and conditions ("Terms of Service", "Terms"), including the terms and conditions and additional policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, without limitation, copyright laws). You must not transmit worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to meet and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without our express written permission. . .Headings used in this agreement are included for convenience only and shall not limit or affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, most accurate, complete, or timely sources of information. Any reliance on material on this site is at your own risk. This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - CHANGES TO THE SERVICE AND PRICES The prices of our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the Website. These products or services may be in limited quantities and are subject to return or exchange only in accordance with our Return Policy.We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers, or dealers. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary. For more details, please see our Return Policy. SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we do not monitor or have control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement of any kind. We will have no liability arising from or related to your use of optional third party tools. Any use by you of optional tools offered through the site is at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party providers. We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service. SECTION 8 - THIRD PARTY LINKS Certain content, products and services available through our Service may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and do not warrant or have any liability for, third-party materials or websites, or any other third-party materials, products, or services. We are not responsible for any damages or harm related to the purchase or use of goods, services, resources, content or any other transaction made in connection with third party websites. Please review the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to third parties. SECTION 9: USER FEEDBACK, COMMENTS AND OTHER COMMUNICATIONS If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, either online, by email, by postal mail or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any media any comments you submit to us. We are not and shall not be obligated (1) to keep any comments confidential; (2) pay compensation for any comments; or (3) to respond to any comments. We may, but are not required to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or violates any party's intellectual property or these Terms of service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or any third party as to the origin of any comment. You are solely responsible for any comments you make and for their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (including after your order has been submitted). ). We do not undertake any obligation to update, change or clarify information on the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been changed or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) solicit others to perform or participate in illegal acts; (c) violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) infringe or violate our intellectual property rights or the intellectual property rights of third parties; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phishing, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not warrant, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove service for indefinite periods or cancel service at any time, without notice to you. You expressly agree that use of, or inability to use, the Service is at your own risk. The Service and all products and services delivered to you through the Service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representation, warranty or condition of any kind. , whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no event shall pime.shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, injury, loss, claim, or any kind whatsoever. special. , or consequential damages of any kind, including, but not limited to, lost profits, lost income, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), liability strict or otherwise, arising out of your use of any services or products purchased using the service, or for any other claim related in any way to your use of the service or any products, including, without limitation, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted or made available through the service, even if informed of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the fullest extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend, and hold harmless pime.shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by a third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provision. SECTION 16 - TERMINATION The obligations and responsibilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.These Terms of Service are effective unless terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our site. If in our sole discretion you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including including the termination date; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service shall not be construed against the authoring party. SECTION 18 - APPLICABLE LAW These Terms of Service and any other agreement by which we provide Services to you shall be governed by and construed in accordance with the laws of Mexico. SECTION 19 - CHANGES TO THE TERMS OF SERVICE You can review the most recent version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to correo@pime.mx
  • Privacy Policy
    This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase at pime.shop. PERSONAL INFORMATION WE COLLECT When you visit pone.shop, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you browse pime.shop, we collect information about the individual web pages or products you view, which websites or search terms refer you to pime.shop, and information about how you interact with pone.shop. We refer to this automatically collected information as “Device Information”. We collect device information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org. “Log files” keep track of actions that occur on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date and time stamps “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you navigate the Site. In addition, when you make a purchase or attempt to make a purchase through prime.shop, we collect certain information from you, including your name, billing address, shipping address, and payment information (we do not include credit or debit card numbers). . As well as email address and phone number. We refer to this information as “Order Information”. When we talk about "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and sending you invoices and/or order confirmations). In addition, we use this order information to: Communicate with you;Screen our orders for possible risk or fraud; andWhen in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact), and to assess the success of our marketing and advertising campaigns. SHARING YOUR PERSONAL INFORMATION We share your personal information with third parties to help us use your personal information, as described above. For example, we use Wix to power our online store; You can read more about how Wix uses your personal information here: https://en.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights. BEHAVIORAL ADVERTISING As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below:-Facebook: https://www.facebook.com/settings/?tab=ads-Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/. DO NOT FOLLOW Please note that we do not change our Site's data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us through the contact information below. email@pime.mx In addition, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you place an order through the Site), or otherwise to pursue our interests. legitimate commercials mentioned above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
  • return policy
    In the understanding that the agreed merchandise is sent, previously requested by the client, for which the purchase is generated and the order agreed with the client is supplied, pime.shop is not responsible for any damages that may be suffered the package on its way to the final consumer, when these damages modify the quantity or quality of the goods sent. Arrival time normally varies between 2-5 business days, depending on which part of Mexico you are. For shipments to the United States, the package may take 4 to 7 business days to arrive. Once we send you the guide number, it means that your order has shipped and you can track it on the page of UPS, FedEx, DHL or the local parcel company that is contracted. There you can see exactly where your package is on the journey. Important: In high seasons we do not have guaranteed delivery within 4 days, it may take between 4 to 8 business days to arrive. We very carefully request that if your package presents alterations in the packaging, breaks in the guarantee seal or in the box, DO NOT RECEIVE THE PACKAGE, make a note in the guide of the same for concept of damage to the package and I forwarded the merchandise to us to ask the parcel service to investigate the situation. ONCE THE PACKAGE IS RECEIVED BY THE CUSTOMER, we cannot be held responsible for said modifications to the order during its journey. If the shipment is in Mexico, it is completely free on purchases whose cost is greater than 799 pesos. For smaller purchases, national shipments have a cost of 99 pesos. If you live in the United States, the shipping charge will depend on the rates calculated through UPS, FedEx or DHL, as the case may be.
  • shipping policy
    In the understanding that the agreed merchandise is sent, previously requested by the client, for which the purchase is generated and the order agreed with the client is supplied, pime.shop is not responsible for any damages that may be suffered the package on its way to the final consumer, when these damages modify the quantity or quality of the goods sent. Arrival time normally varies between 2-5 business days, depending on which part of Mexico you are. For shipments to the United States, the package may take 4 to 7 business days to arrive. Once we send you the guide number, it means that your order has shipped and you can track it on the page of UPS, FedEx, DHL or the local parcel company that is contracted. There you can see exactly where your package is on the journey. Important: In high seasons we do not have guaranteed delivery within 4 days, it may take between 4 to 8 business days to arrive. We very carefully request that if your package presents alterations in the packaging, breaks in the guarantee seal or in the box, DO NOT RECEIVE THE PACKAGE, make a note in the guide of the same for concept of damage to the package and I forwarded the merchandise to us to ask the parcel service to investigate the situation. ONCE THE PACKAGE IS RECEIVED BY THE CUSTOMER, we cannot be held responsible for said modifications to the order during its journey. In Mexico shipping is free with purchases over 799 pesos. For smaller purchases, national shipments have a cost of 99 MXN. For the United States, shipping costs 249 MXN plus 87.39 MXN Processing Fee. For more information consult our shipping policy.
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